Frequently Asked Questions

You will be surprised at the amount of medical care that can be done online. Plus, once enrolled, you’ll receive a Welcome Kit. Tailored to you, it includes tools to assist with your care, such as monitoring blood pressure, weight and temperature. When in-person care is needed, we’ll help coordinate that for you.

Our care is unique because it’s more than the primary care you’d receive at a traditional practice. We’ve added a host of services uniquely tailored to you. We make doing what’s best for your health radically convenient, personalized and fully coordinated.

Plus, you are always connected to your care team via secure text messaging. For example, if you wake up not feeling well, simply text your Patient Digital Ambassador. We call this “always-on” care.

The easiest way is to send a text message to your care team by using our secure platform called Twistle.

A WOW Plan or Working on Wellness plan is a customized health plan that you and your provider create to improve your health and wellness. This could include goals for better sleep, more steps, more frequent exercise, and even smoking cessation.

The expert clinicians at the ChristianaCare Center for Virtual Health will work closely with you to address your medical needs virtually.  We know that healthcare isn’t one size fits all and recognize that there may be times when in-person care is required. Rest assured that there are options to receive in-person care if the need arises. In a life-threatening situation, or upon direction from your care team, go to the Emergency Department. For urgent needs, your care team may direct you to a ChristianaCare-GoHealth Urgent Care Center. After a virtual visit, your provider may recommend in-person care and will help you get scheduled with the right specialist, lab, or imaging facility.

The Center for Virtual Health offers convenient and accessible virtual visits with our providers, as well as 24/7 access to secure text messaging with your care team.  Members need insurance for services such as emergency room visits, lab tests, diagnostic imaging, and specialist referrals. If you have any questions about your insurance coverage or what services may require it, please feel free to contact our office.

Excluded Services include, but are not limited to the following:

• Vaccines
• Prescriptions
• Medical tests
• Durable medical equipment
• Specialty Care
• Long-term behavioral health therapy
• Ancillary Services – Imaging, Labs, Rehab
• Procedures

You can see the care team by clicking here. Each provider has an assigned nurse and Patient Digital Ambassador (PDA). Our care team also includes behavioral health consultants and a pharmacist.

Primary Care Patients will be able to choose from the current providers. 

There is currently one provider available for virtual headache services.

Your primary care provider manages your day-to-day health needs and becomes your “medical home” — a place where you can build a relationship with your health care provider and seek medical advice for problems large and small. Your primary care provider cares for you through examinations, preventive health screenings, chronic disease management, care for acute illnesses and more.

The PDA is a medical and office assistant who can help you every step of the way. Not only is your PDA your liaison to your provider, he or she is also a technology master that can troubleshoot any digital issues.

You can sign up to join the practice by filling out the form on the program that fits your needs, or by calling 302-428-2400.

The ChristianaCare Center for Virtual Health offers several different virtual primary care services. 

Monthly Membership Virtual Primary Care
If you are looking for a more convenient healthcare option, the Center for Virtual Health offers a unique virtual membership option for you and your family.  For more details and costs breakdown, please click here.

Employer/Insurance Company Sponsored Primary Care
ChristianaCare has partnered with some employers and insurance companies to provide you with virtual primary care, at zero cost. That means no copays!

For more details and to check eligibility for those programs, please visit the eligibility tab below. 

Virtual Primary Care Services are available to patients located in Delaware, Pennsylvania, Maryland, and New Jersey.

New Virtual Primary Care Members

• Children and adolescents ages 6 and older
  • Individuals (adults and children aged 6+) who are not a participant or beneficiary under any federal or state health care program (Medicare, Medicaid, Tricare).

ChristianaCare Employees / Dependents

• Member is a covered beneficiary of ChristianaCare Highmark insurance.
  • Covered dependents, including children.
    • Children and adolescents ages 6 and older

Employer Sponsored Primary Care

• Age 18 and older
  • Member is a covered beneficiary of the employer insurance with a qualifying plan. (silver and gold plans at Diamond State Masonry / Ricore / Rizzo&Sons and Sobieski, excludes bronze for both

Highmark BCBS DE

• Age 18 and older
  • Highmark Commercial
  • Highmark ACA
  • Member is a covered beneficiary of Highmark’s Employee Insurance
    • *ChristianaCare Virtual Health is an optional benefit. To be eligible for ChristianaCare Virtual Health, Highmark team members must reside in the state of Delaware, or in Delaware or Chester County, PA. If you are enrolled in a high-deductible plan you are not eligible to enroll.
      
      For questions about eligibility or coverage, please call the member services number on the back of your Highmark insurance card.

No, by signing up with us, the Center for Virtual Health will become your new PCP.

If you’ve been receiving care from a ChristianaCare primary care practice, you do not need to transfer records. If your current provider is not part of ChristianaCare, we can assist you with having your records transferred.

Our care is unique because it’s more than the primary care you’d receive at a traditional practice. Your child’s care will be personalized and fully coordinated.

Our convenient, extended hours allow you to connect your child with care quickly and around your family’s busy schedule. There are also expanded opportunities for age-appropriate counseling and guidance.

No, by signing up with us, a primary care provider in the Center for Virtual Health will become your new pediatrician.

Yes, every patient in the Center for Virtual Health is assigned a Patient Digital Ambassador. The PDA is a medical and office assistant who can help you every step of the way. Not only is your PDA your liaison to your provider, he or she is also a technology master that can trouble shoot any digital issues.

There are options to receive in-person care if the need arises. In a life-threatening situation, or upon direction from your care team, go to the Emergency Department. For urgent needs, your care team may direct you to a ChristianaCare-GoHealth Urgent Care Center. After a virtual visit, your provider may suggest you get in-person care and will help you connect with the right specialist, lab, or imaging facility. School vaccinations and sports physicals can be performed via home visit or coordinated between the virtual primary care practice and a local community partner.

Yes, our personalized and coordinated care is ideal for chronic conditions such as ADHD and depression and anxiety. Our care is also convenient for managing other chronic health conditions such as asthma and allergies. We provide team-based care for our patients which includes experts in behavioral health, clinical pharmacology, nursing and social work.